Rich Casino review. Rich Casino review examines the casino and shows you if Rich Casino is legit, or a scam. And also if is safe, real or a fake. Players complaints and feedback are also reviewed in this post.
Rich Casino is an online casino that allows their name do the talking for them. How? For one, they do not advertise making players rich. “Rich rewards” is more like an unsaid promise; that is, from their name, there’s no other conclusion than that the casino promises rich rewards. However, they do talk about providing the most state of the art, exhilarating gaming experience possible. Thus, with Rich Casino, you have a said promise of providing the best possible gaming experience, and an unsaid promise of providing rich rewards.
Does this casino actually provide an amazing gaming experience and rich rewards? Do they provide other services that we’ll expect from a modern casino (such as an effective customer support service, smooth deposits and withdrawals, and more)? In the first place, is Rich Casino legit? This review will examine Rich Casino in order to provide the information that will help you answer those questions and more.
Rich Casino review at a glance
- Website is www.richcasino.com
- Founded in 1999, and owned by Blacknote Entertainment Group Limited
- Licensed by Curacao Gaming Commission
- Powered by different software providers including Betsoft, Rival Gaming, Pragmatic Play, Parlay, and Visionary iGaming
- Welcome package includes 25 free spins and a 5 tier cash bonus that is up to $6,500
- Cash bonus wagering requirement is 35 times bonus amount and 35 times deposit amount
- Minimum deposit is $10; minimum withdrawal is $50
- Is exclusively an instant-play casino; and also mobile optimized
- Customer support is available 24/ 7 via email and live chat
Rich Casino Background
Rick Casino is another casino from the stables of Blacknote Entertainment Group Limited. This is one Group that owns and operates some of the popular casinos in the gaming business, which includes Winward Casino, Slots Village, 7 reels, Casino Moons, and more. One thing with the casinos of Blacknote Entertainment Group is that they are all fairly similar, save the distinguishing name, logo, and color scheme. Thus, you’ll find that Rich Casino use the same software as its sister casino; and it offer the same games, promotions, and service as its sister casinos.
Rich Casino was founded in 1999, which means it has been operating for almost two decades. In the gaming and gambling world, entertaining gaming experience and rich rewards are what a casino must deliver to survive. That said, the two decades stay of Rich Casino tells you much about what the house delivers. They draw games from many software providers including some of the best in the industry; as a result Rich Casino is able to offer the quantity and quality of games for an exciting experience. They have one of the biggest sign up bonus for you when you join, and you are also treated to a host of other amazing bonuses as a loyal member; their fair games means every player can win; and when you win, the casino is reputable for paying. Thus, they have put together a service that promises rich rewards.
Signing up with the casino is also a simple process that starts with visiting the website – www.richcasino.com. The website is available in English, Francais, Deutsch, Espanol, and Portugues. After hitting sign up in their landing page, what will follow is for you to provide your personal information in the relevant fields, and you’ll be registered in a few minutes. As long as you’re not resident in any of the restricted countries, and you are up to 18 years of age, you can visit the website, create an account, and try for the rich rewards that Rich Casino promises.
Is Rich Casino legit or scam?
Rich Casino is legit, and not a scam. Given the prevalent of internet fraud, it is wise to make sure that an online platform is legit before signing up, especially where you’ll have to send your hard earned money to the platform. Having a casino front for ripping off people is not beyond the scam artists crawling over the internet.
One of the first checks of a casino’s legitimacy is legality. That is, a legit casino will be recognized and permitted to operate by a competent legal authority. In this regard, Rich Casino ticks the box. The casino has an operating license from the Curacao e-Gaming Commission. That means Rich Casino is official recognized by the government of Curacao, and permission by its commission to carry out gaming and gambling operations. The bottom line is: Rich Casino is 100% legal.
However, it can be argued that a Curacao license does not mean much. This is because there is a laissez faire attitude towards casino licensing in Curacao. First, their requirements are not strict, so anyone can successfully apply for and obtain a license; secondly, where the commission is supposed to strictly oversee the casinos, they let the casinos operate independently; thirdly, when issues arise between the casinos and players, the commission does not intervene to resolve the issue, but leave the player at the mercy of the casino.
That said; the Curacao license confers on Rich Casino legality which lends a voice to its legitimacy arguments, but on the other hand, it does not do much for player protection.
The next check of a casino’s legitimacy is fairness. That is, a legit casino must operate fairly. A fair casino is one where players can actually win games; not one that is rigged such that players cannot have wining hands. Though you can test a casino for fairness by playing multiple hands, the best check is looking out for third party audit seals and certificates. This is because a fair casino will have its games tested by industry leading casino auditors and game testing labs; and if passed fair will be issued audit certificates. Fair casinos will also have been picked over by industry watchers; and if passed fair these watchers will give the casino their seals of approval. We did not find audit certificates for Rich Casino, but we did find seals of approvals of some of the most critical of industry watchers. Thus, it’s safe to say that Rich Casino operate fairly.
The foremost check of legitimacy is payout reliability. It’s legal; its games are fair; but will they actually pay when you win? If the answer is yes; then the casino is legit. You’ll find a list of winners when you reach the landing page of Rich Casino; but just so you know that’s true, we’ve verified a lot of Rich Casino winning claims. And just so you’re still skeptical; know that Rich Casino has been operating for almost two decades, and in the gambling business, no house will survive that long without being known for paying players. Thus, there is no doubt that Rich Casino is legit.
Is Rich Casino safe?
You want a casino that is safe; that is, ensuring that the sensitive information that you share with the casino is protected and not allowed to leak to unauthorized third parties. A legit casino will not rip you off; but if it is not safe, and fraudsters are able to get your data from the casino, it’ll be no different because you’ll be ripped off all the same. Thus, the ideal casino must be legit and safe.
Rich Casino ticks the box in this regards because they use currently unbeatable encryption standards for the protection of customers’ data. They use 1024 bit RSA and 448 bit Blowfish, which is even a notch secure than the industry standard SSL. As you transmit data from your device with the casino’s servers, a private connection is established for the transmission, and whatever data is transmitted is private and cannot be seen by external elements.
Features
Mobile Compatibility
Players no longer want to sit before their desktop to be able to play online casino games. Rather they want to be able to play games on the go. Since the devices you’ll be having on the go are your mobile devices and tablets; for a casino to support on-the-go gaming, the casino must be compatible with mobile devices and tablets.
Thankfully, Rich Casino is. The casino works well across all devices. Not only does it work on mobile, the casino is mobile optimized. This means that the casino resizes to fit the screen of your mobile device for an optimal viewing experience. A host of their games are available on mobile; and you’ll not have a diminished gaming experience by playing their mobile games.
Software Providers
Online casinos try to give the feel of real based casino; as a result the casino can only be as strong as its software. With whack software, an online casino is sure to give a whack experience; but with A-list software (featuring state of the art graphics, animations, sound effect, etc), you’re sure to have a super time. Thus, the ideal casino should be powered by a good software provider.
In this regards, Rich Casino does brilliantly. The casino is powered by some of the best software providers in the business. They have BetSoft which is regarded as the king of 3D slots, as well as other big names like Rival Gaming, Pragmatic Play, Parlay, and Visionary iGaming.
There are many casinos that use only one game provider. While this is not bad in itself; each game provider differentiates its games with unique features. Thus, having different providers in the house pools together a host of exciting game features for even more enthralling game action.
Game Play style
Based on game play style Casino games are categorized as download-play or instant-play. Download play will require you to download a casino’s software onto your device before you can access and play the games. While the instant play version requires no download; you’re simply access the game directly from the casino’s servers using a web browser in your device.
Both versions have their distinct advantages, and players choose either based on preferences. However, Rich Casino, like its sister casinos, is primarily an instant-play casino. Thus, there’s no software to download; you’ll just plug in and play.
Games Selection
A casino should first of all be entertaining; and what provide that are the games on offer. Thus, the ideal casino should have an extensive list of entertaining games. Rich Casino offers that by having almost all the popular categories of casino games. Whether you like spinning the reels of slot machines or the wheel of Roulette, you’ll find delight in the house. They also offer the table games, video poker, and live games.
Slots
The simplicity of spinning the reels makes slots the most popular casino games, whether in online or in brick and mortar casinos. Because online casinos are not limited by space, they are able to provide hundreds of slot machines; thus, you’ll find that the bulk of the games in any online casino are slots.
Rich Casino is no exception. They offer an extensive list of slot games from traditional slot machines to modern video slots. You’ll find over 180 of the slot titles available in mobile for gaming on the go. No matter what fuels your excitement, you’ll find an appropriate slot game, as themes range from comedy to horror, from vacation and romance to fighting, and from ancient civilization to modern TV blockbusters. Some classic slot titles you’ll find include Monkey Madness, Triple Tigers, Lucky Seven, Aztec Gems, and 888 Gold; while some video slots titles you’ll find include Enchanted, House of Fun, Gold Rush, 7 Monkeys, Faerie Spells, Romeo and Juliet, Ancient Egypt, Asgard, the Catfather, Aladdin’s Treasures, Reels of Wealth, and more.
Table Games
If table Games are the toast of Hollywood, it is because the games are popular among players. Thus, an ideal casino should offer a good variety. Rich Casino does this. You can sit at virtual tables to play the popular Blackjack. They offer the different types and versions of the game; so you have options when you want to try your wits in this casino in beating the dealer to 21. If you’ll rather continue with luck on the tables, Rich Casino also provides the different versions Roulette, so you can spin the wheel and watch where Lady Luck will make the ball stop. Fans of craps will be disappointed in Rich Casino, as this is one table game that the house does not offer. However, they still offer Baccarat, if you’ll rather go for a measure of luck and strategy.
Video Poker
Fans of Video Poker will also not be disappointed, as Rich Casino provides the video slot and card game combo. You can choose from popular titles such as Double Joker, Deuces and Joker, Deuces Wild, Jacks or Better, and more. They offer the games in single and multi hand denomination; and there are about four titles in mobile for gaming on the go.
Bingo
You don’t often see online casinos having a dedicated bingo section. That is where Blacknote casinos differ from the rest. All their casinos have a separate bingo section that holds different bingo rooms. Apart from the traditional Dollar, Quarter and Nickel rooms, you’ll find other rooms such as Bingo Café, Game of Thrones, Eclipse Bingo, Desperate Housewives, Supernova room and more. You can look at the card size or prize pool when selecting a room, but some also feature Jackpots
Live Dealer Games
The aim of an online casino is to give you the experience of a brick and mortar casino while you’re playing from your comfort zone (house, etc). While the bulk of online games are, at best, imitations of the real thing, live dealer games really bring the real thing to you in your comfort zone. In these games, the games are staged in a real land-based casino, and the action is relayed to your device using video technology. Because, this is the closest to the feel of a brick and mortar casino, the ideal online casino should offer live dealer games.
Rich Casino offers many live dealer games; even having as many as five on mobile. You can play live Blackjack, live Roulette, live Baccarat, and more.
Jackpot Games
While getting rich should not be the motivation when playing casino games; casino games can really make one rich. This is especially with jackpot games. These games have a huge sum that is tied to the particular game, and that will be won by a lucky player. The most popular jackpot games are progressive jackpot games; where the fund is not fixed, but increases the more the game is played. Usually, a percentage of every bet placed on the game is contributed to the fund; thus, it can grow to live changing sums. That said; the ideal online casino will offer a lot of jackpots especially the huge progressives.
Rich Casino has some rich-making jackpots mostly attached to their slot games. At the time of writing this review, Rich Casino reported having paid out $3, 045,800.82 in jackpot wins. Some of the jackpots we found were: $1,073,971.27 on Faerie’s Spell, $338,065.12 on 7 Monkeys, $75,811.44 on Black Diamonds, $1,073,971.27 on Reels of Wealth, $107,043.89 on Catfather, $85,543.77 on Legend of the Nile, and more.
While there are many jackpots for the jackpot chasers, Rich Casino does not have a separate section for jackpots. Thus, you’ll have to browse through the games listing to look to find a game with an attached jackpot. Most jackpot focused casinos makes it easier by having a separate section where they list all their jackpot games; and this makes it easier when searching for such games.
Bonuses and Promotions
It is always said that you should not wager what you cannot afford to lose. This is an acknowledgment that you’re more likely to lose than to win; and it is so because the edge is always on the house in all casino games. Thus, it’s always welcomed for casinos to give players freebies, which are free money or free plays for the chance at winning something. As a result, customers look out for such bonuses and promotions when checking out casinos.
Rich Casino offers a suite of promotions, from the regular welcome bonuses to match bonuses, and no-deposit bonuses to tournaments.
Welcome Bonus
This is targeted at new players. It’s the package that a casino puts together to dangle before your eyes as the carrot that’ll make you shut your eyes to other casinos and draw you to the particular casino. Thus, the welcome package needs to be huge and attractive.
Rich Casino offers one of the biggest and most attractive welcome packages you’ll find in the industry. They start off by rewarding you with 25 free spins just for registering. You do not even have to make any deposit to receive the free spins.
However, when you do make a deposit, you’ll also be rewarded with a cash deposit. The deposit is even stretched to cover your first five deposits as follows:
- 1st deposit: receive a 200% bonus up to $2,000
- 2nd deposit: receive a 100% bonus up to $1,000
- 3rd deposit: receive a 100% bonus up to $1,000
- 4th deposit: receive a 100% bonus up to $1,000
- 5th deposit: receive a 175% bonus up to $1,750
This means that the total value of the welcome cash bonus is $6,750, and you can get that much by depositing $5,000 ($1,000 each time). This is really rich reward; and looking at it alone, there’s every reason to sign up with Rich Casino.
Match Bonuses
However, not only new members are rewarded in Rich Casino. You also have reasons to continue playing in the casino if you already have an account with them. This is because they offer a ton of match bonuses, where you’ll be rewarded with a percentage of your deposit as a cash bonus.
There are daily offers, so you get the bonus anytime you make a deposit. There are five “Magnificent” Monday offer which includes getting 25% bonus for all deposits up to $49, and getting as much as 200% bonus for deposits over $200. Tuesday offers increases the bonus for high deposits, and you’ll get as much as 300% bonus for deposit of $1,000 or more. There are many such offers for every other day of the week.
Tournaments
Rich Casino offers a variety of tournaments with amazing rewards. These tournaments are always time specific, so changes from time to time. One good thing about their tournaments is that there are rewards for not only the first position, but most times, up to the 20th position. With that you’re more likely to be a winner. At the time of writing this review, those on offer included:
- Rush Reel to Vegas – You are entered into this tourney by simply depositing $1,000 in the promotion time frame; and you stand the chance of winning by simply playing real money games. You’ll get one point for each $1 wagered on selected games, and the winner is the player with the most points at the end of the tournament period. The prize is a trip for 2 to Sin City (Las Vegas); which is an estimated $15,000. The second to tenth position also gets cash prizes as follows: 2nd = $5,000; 3rd = $2,500; 4th – 10th = $1,000.
- Mars: Race for Rome – All points earned in the Mars races are added up, and the player with the most score wins a Trophy plus a guaranteed $25,000 cash prize. The tourney rewards up to the 20 positions as follows: 2nd = $5,000; 3rd = $2,500, 4th – 10th = $1,000; 11th – 20th = $500 in casino chips
- Weekly VIP tournament – This tourney gives out cash prizes three times a week (every Tuesdays, Thursdays and Sundays). Make deposits, play the required games, and you’ll earn points; and at the end of the period, you can take home: 1st prize = $2,500, 2nd prize = $1,000, 3rd prize = $500, and 5th prize = $250.
- The Grand VIP tournament – This is styled as the weekly VIP tourney, but with bigger prizes – 1st place = $10,000; 2nd prize = $7,500; 3rd prize = $5,000; 4th prize = $2,500; 5th – 10th prizes = $1,000; and 11th – 20th prizes = $1,000 in chips
Cash back offers
Cash back is the crème of casino promotions because they are received as cash transferred directly into your account. Rich Casino gives a 15% loyalty cashback offer; where they’ll credit you back every 15% of the total deposits you make in a particular week.
Bonus Conditions
Casinos are not in the charity business; so when they give cash bonuses, it is not so that you can withdraw it and bolt. To ensure this, they attach conditions that’ll ensure that you continue playing in the house. The problem is that sometimes the conditions can take the life out of the bonuses, and make it even less attractive to redeem and play with bonuses. Thus, it’s important to consider not just the size of the bonuses on offer, but also the conditions attached.
Bonus Wagering Requirement
One of the first conditions to look at is the bonus wagering requirement, which is that amount that you’ll have to wager after redeeming a bonus before you’ll be eligible to make any withdrawal (whether of the bonus itself or of winnings from plays using the bonus). You want a casino with a low wagering requirement, so that you’ll not have to wager too much (and wait too long) before you’ll be eligible for withdrawals.
In this regards, all cash bonuses in Rich Casino are subject to a wagering requirement of 35 times bonus amount and 35 times deposit amount. That is: 35 X (bonus amount + deposit amount). Thus, if you deposit $1000 to redeem the 200% first deposit of $2,000; you’ll have to wager a total of $105,000. It is calculated: 35 X (1000 + 2000).
We think that it’s too much to have to wager over a hundred thousand dollars to clear a bonus of $2,000. The wagering requirement of Rich Casino is just too high. It is even almost double the industry average, which stands at 20 times bonus amount plus deposit amount.
This means that to clear a comparable bonus, you’ll have to wager almost double in Rich Casino what you’ll wager in some other casinos. Also, since you’ll have to wager relatively more in Rich Casino, you’ll have to wait relatively longer before you can make a withdrawal anytime you redeem a bonus in the house.
While the cash bonuses of Rich Casino are subject to relatively high playthrough demands; their no-deposit (free spins) bonuses are subject to relatively low playthrough demands. It should be noted that any winning from your plays when you use the free spins is treated as a bonus. That is, it cannot be immediately withdrawn until it has been rolled over a number of times. The playthrough requirement for the sign-up free spins is 20 times the amount won from the free plays, while the requirement is 25 times the winnings for other free spins other than the sign-up free spins.
For example, if you win $200 from your free plays using the sign up free spins, you’ll have to wager a total of $4,000 (calculated: 20 X $200) before you can withdraw anything. If the $200 winning is from other free spins you get afterwards, you’ll have to wager $5,000 (calculated: 25 X $250) before you can withdraw.
The offer of Rich Casino is by far one of the best you’ll find in the industry. At 20X or 25X free play winnings, the playthrough demand is more than twice better what you’ll find offered by most casinos, which is 40X – 60X.
Time for Playthrough
Casinos do not give forever for you to clear the bonus you redeem. They give a period; and if the playthrough requirement has not been met at the end of that period, any bonus and any winnings recorded will be forfeited. That said; you’ll want an extended period.
An extended period for clearing bonuses is needed in casinos like Rich Casino having high wagering requirement for cash bonuses. However, like its sister casinos, Rich Casino allow only 7 days for clearing of bonuses, after which the bonus and any winning obtained from plays will be forfeited.
Maximum Bets when playing through
Given that there’s a high amount to wager before you can withdraw, and that you have a relatively short period to clear the bonus else forfeits it and any winnings you’ve gotten, you’ll want to be able to place high individual bets. For example, it doesn’t matter that you have to wager $100,000 to clear a bonus or that you have a short time for the exercise, if you’ll be able to place $1,000 or more individual bets.
However, casinos usually caps individual bets so clearing the bonus will not be a walk in the park. In Rich Casino, individual bets while playing through a bonus is capped out $5.00. That is, if you place any bet more than $5.00 at any time before meeting playthrough requirement, any winnings you have will be voided.
Needless to say, the $5.00 cap is too low. First, it effectively rules out the casino as an option for the high rollers, except they will not redeem bonuses. And for the rest of us, the issue we’ll have with the low cap is that it’ll mean a player has a lot of wagering to do to clear a bonus. For example, for the 200% first deposit bonus, you’ll have to wager a total of $105,000 to clear it; and with the $5.00 condition, you’ll have to play about 21,000 game rounds. Playing tens of thousands of game rounds, and with a deadline to beat, and easily make game play less exiting and more of a chore.
To put the $5.00 cap of Rich Casino in perspective; there are casinos with €8.00 game play caps for clearing bonuses; and in our opinion, even that is low.
Withdrawal Caps
A withdrawal cap is simply how much you can withdraw from your account. Where there are withdrawal caps, you can only withdraw up to the amount, while any other positive balance is forfeited.
Rich casino caps withdrawals of winnings from no-deposit bonuses at $100. That is; after you have successfully played through the winnings obtained from no-deposit free plays, and you have cleared it for withdrawal, you can only withdraw $100, and any other amount above that will be forfeited.
Thus, it doesn’t matter how much winning you have from your free plays; because you cannot withdraw more than $100 after completing playthrough. In fact the process of playing through the bonus will only be made difficult with a high win. For example, the high wagering requirement will mean you’ll have a high amount to clear, and the cap on single bet amount will mean that you’ll have to play multiple hands. And after all of that, you can only withdraw $100.
Withdrawal caps are usually attached to the no-deposit bonuses, so they only exist to ensure that the casino does not make huge payouts to players who do not make a deposit. Needless to say, we are no fans of withdrawal caps, especially when they are set low.
Games Contribution to Playthrough
Another important bonus consideration is the contribution of games to playthrough. If you’ll be playing your favorite games in the house, you’ll have to first determine that the games contribute significantly to play through. This is because if a game contributes nothing or little to playthrough, it will be even more difficult to clear a bonus.
For example, we’ve already documented how difficult it’ll be to clear the $2,000 first deposit cash bonus (the high wagering requirement means you’ll wager $105,000, and the low single bet caps means you’ll play 21,000 game rounds). Well, that’s when playing games that contribute 100% to playthrough such as slots. If you’ll be playing video poker which contributes only 20% to playthrough, it’ll even be more difficult, as you’ll have to wager over $1 million and play about 210,000 game rounds.
In this regard, Rich Casino does very well. For one, games in Rich Casino have better contribution to playthrough than in most other casinos. Their games contribute as follows:
- 800% – Bingo
- 100% – All slots
- 20% – Video Poker
- 10% – Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker
- 2.5% – Blackjack
It’s only Keno that you’ll find in some other casinos contributing better than it is in Rich Casino. Interesting, in the casinos of Blacknote Entertainment free bonus games contribute to the playthrough requirement (albeit with a lower contribution). Thus, you have in Rich Casino that free bonus games contribute as follows:
- 200% – Bingo
- 25% – All slots
- 5% – Video Poker
- 2.5% – Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker
- 0.625% – Blackjack
Banking Options
Winning in a casino is not possible except you play real money games; and to play real money games you’ll need to deposit money into your casino account. Also when you do win, you’ll need to withdraw the money from your casino account. Thus, the ideal casino will support a range of hassle-free deposit and withdrawal options.
Deposit Options
You want a variety of deposit options so that no matter where you are resident you’ll find one that you can conveniently use in topping your account. Rich Casino ticks the box by supporting credit/ debit cards, prepaid vouchers, web wallets, and bank transfer options. These include: American Express, Visa, Mastercard, Bank wire transfer, Paysafe card, Neteller, Skrill, Entropay, Sofort, Poli, Qiwi, iDeal, AstroPay card, Astro Pay Direct, Web money, Flexepin, Easy EFT, UPay Card, Cashlib, and Bitcoin.
It should be noted that this is the full range of options supported; and that not all will be available to you in your particular location. For example, only Visa, Mastercard, Astro Pay card, and Neosurf were available in our location. However, in whatever location you are resident, you’ll find options to use for making smooth deposits.
Like in every casino there are deposit limits; and for most of the deposit methods, the minimum is $10. Also, deposits are processed instantly, and you’ll have your money in your casino account immediately. Interestingly, most deposits are free, but for some transactions with credit/ debit cards some fees may apply.
Withdrawal Options
Withdrawal options are usually fewer than deposit options in casinos; and Rich Casino is no exception. The withdrawal options supported are: Bank wire transfer, money transfer, Neteller, EcoPayz, Skrill, and Bitcoin. It’s clear that the withdrawal options bothers on too few. This is especially so because you’ll not have all the options available in your location. For example, we had only bank wire transfer available to us in our location.
There are also limits to how much be withdrawn. The minimum amount that can be withdrawn is $50 for some of the methods, while the maximum is $4,000 per week. The minimum withdrawal threshold is high because it is five times the minimum deposit. This means it’ll take small to go in (deposit) but you’ll need big to come out (withdraw).
As mentioned earlier, the hallmark of a legit casino is reliable payouts. There’s no doubt that Rich Casino is reliable. When you submit a payment request, you’ll most definitely receive your payment. However, also important is how fast the payment is issued, because you don’t want to wait forever before being paid.
In this regards, Rich Casino has a 72 hours payment processing time. That is, after submitting your request, it’ll take the casino 72 hours to process it and issue it to your chosen payment method. After the payment is issued, how long it takes you to receive it will depend on your selected payment method as follows: The web wallets takes 24 hours, bank transfers take up to 5 days, and checks take up to 7 days.
The 72 hours it takes the casino to process payment is relatively long, as there are casinos that take less time. Since the processing time directly affects how much time you have to wait before receiving your payment, you‘ll want it reduced. And if you want the fastest payment, you’ll use the web wallets (where available). However, when withdrawing for the first time, there is an account verification that will be done which will take additional five days.
Restricted Countries
Casinos do not allow people from everywhere to sign up because the laws of certain regions make it illegal to wager money online. Thus, one of the first things you should check is whether the casino accepts players from your country; and in this regard, the ideal casino will accept players from many countries across the world so that your territory will most likely be accepted.
The restricted countries are: Afghanistan, American Samoa, Angola, Andorra, Anguila, Aruba, Australia, Belgium, Bermuda, Brunei, Bulgaria, Burundi, Cambodia, Caymen Islands, Chad, Congo (Brazaville), Congo (Kinshasha), Costa Rica, Curacao, Cyprus, Czech Republic, Denmark, Equatorial Guinea, Eritrea, Falkland Islands, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guam, Guinea, Guinea Bissau, Haiti, Hong Kong, India, Iran, Iraq, Israel, Italy, Libya, Malta, Martinique, Monaco, Myanmar, Netherlands, Netherlands Antilles, North Korea, Papua New Guinea, Philippines, Pitcairn Islands, Puerto Rico, Romania, Singapore, Somalia, South Africa, South Korea, South Sudan, Sudan, Sweden, Syria, Taiwan, Tajikistan, Turkey, Turkmenistan, U.S Minor Outlying Islands, US Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Vietnam, Yemen, and Zimbabwe
Customer Support
A casino is one of those platform you cannot use without having to contact customer support. Whether it is to make enquiries, make complaints, or simply submit your documentations, you’ll have to contact the support center. Thus, the ideal casino will provide different channels for contacting customer support, and which will return with quick and helpful responses.
The first stop to getting help is an FAQ section in their website. In the page, you’ll find information about accounts, the verification process, promotions & bonuses, deposits and withdrawals, wagering requirements, and more.
If you’ll rather talk directly with a support agent, the casino supports an email service (support@richcasino.com) and a live chat. The good thing about the support service is that it is available round the clock. Also, responsiveness is fine; you’ll not wait too long to find an agent online in the live chat, while the email response time is typically in a few hours. However, it still smacks that there is no support for telephone service, as this is a means preferred by most players in contacting customer support department.
Summary
Rich Casino is a legit and safe casino from the Blacknote Entertainment Group. The experience of the Group in casino operation shines through in Rich Casino. In fine style, they live up to their promise of providing an exhilarating gaming experience. With games drawn from some of the best software providers in the business, there is no short of entertaining online casino games. That’s except you’re a fan of craps, as the casino does not offer craps. Slots, Table games, Video Poker, Specialty games and live dealer games are all offered for your gaming pleasure.
Being an instant play casino, you can play games from any modern browser on your device, including mobile devices. You’ll find a couple of hassle free deposits and withdrawal options, and customer support is available 24/ 7 to provide any needed assistance.
As with the other Blacknote casinos, where Rich Casino wobbles is in the bonus offerings. Yes, they provide some of the biggest and most attractive bonuses in the business; but their bonus conditions are far from the best or attractive. Their cash bonus wagering requirement is easily one of the highest in the industry, and the maximum amount allowed to be wagered when playing through a bonus is capped low. These combine to make it difficult to clear a bonus in the house.
However, the bonus conditions aside, there’s really no reason not to try out Rich Casino.
Pros:
- The house offers a variety of unique game features because games are from different game providers
- Provide a good stock of online casino games including slots, table games, video poker, and live dealer games
- Provide a ton of jackpots
- Offers one of the biggest welcome packages in the industry that includes 25 free spins and 5 tier cash bonuses up to $6,500
- Offers a ton of other bonuses, promotions and tournaments with amazing prizes
- Rewards up to the 20th position in most tournaments
- Reliable in issuing payouts
- Customer support is available 24 hours; and live chat is supported
Cons:
- Operating license obtained from Curacao does not entail strict oversight by a regulatory commission
- Relatively high wagering requirement for cash bonuses (35 times bonus amount plus deposit amount)
- Relatively low single bet amount when playing through a bonus ($5.00)
- Limited withdrawal methods
- Relatively high minimum withdrawal
- Payment processing time is relatively long (72 hours) which means you’ll wait relatively longer to get paid
- No support for telephone service