Appeals. An important function of the Registrar of Community Housing is to investigate complaints and other matters in respect of community housing providers that are registered under the National Regulatory System for Community Housing (NRSCH) or the NSW Local Scheme. Closed COVID-19 support programs statistics. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. Generally, we will provide an acknowledgement to your feedback within 3 business days and aresponse to your complaint within 21 business days of receipt. You can also complain to the AHO directly by contacting one of their offices or by visiting their . We will use your rating to help improve the site. Most complainants who come to our office act reasonably and responsibly in their interactions with us, even when they are experiencing high levels of distress, frustration and anger about their complaint. Once you are contacted, the person will try to resolve your complaint, or alternatively, you will be provided that persons contact details so you can check on the progress of your complaint if it requires further investigation or input from another agency/person. You can find the address on our website. Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). update contact details, including emergency contacts. For complaints about private health insurance, contact the Commonwealth Ombudsman. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. a preset menu that will direct your enquiry to the service you need including. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Repairs, modifications and maintenance to a property | Family Contact us - Communities and Justice Tenants will be referred to Community Justice Centres for assistance when required. Aboriginal people can apply for housing and access work and study opportunities, Learn about your rights and responsibilities as a tenant and request help with your home or tenancy or find out more about management transfers in some areas, Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy with DCJ, Factsheets about applications, eligibility for housing assistance and tenancy matters, Policies about applying for housing assistance, including private rental assistance, and for social housing tenants, We're changing the way social housing is delivered and how we respond to homelessness in NSW, Resources for affordable housing, community housing and specialist homelessness service providers. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. prioritising delayed actions or decisions. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). This gives the agency a chance to fix the problem. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Applicants and tenants can appeal these decisions through the Housing Appeals Committee. Having trouble with unlawful development activity? Open all What can you give feedback or complain about Antisocial behaviour complaints Other complaints Positive feedback Last updated: 22 September 2020 For example, if you want to make a complaint about public housing, contact the Department of Communities and Justice (Housing NSW). Contact us | NSW Land and Housing Corporation
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