Alluding that this nonsense is all my fault. The quality of visionworks products is terrible! And generally had good experiences. Request that a customer service representative begins the return request procedure. BBB Business Profiles may not be reproduced for sales or promotional purposes. Products used:Optometrist/Prescription Glasses. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. Well guide you through the process. And if I could find the person that hired these individuals, I would question the interviewing process. I was told they would have to be order and would be there in a couple weeks. Thank you Visionworks for making this a great experience. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. They gave me a refund right away, so I have no complaints about that. Visionworks Eyeglass Store Review - Consumer Reports Return shipping Shipping charges are non-refundable. Had back to back appointments for my kids and myself and everything went smoothly. My initial thought was that the Woodmore location would have a different selection from ************ location. Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. But if you order progressive. I think they are are great because they smile. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. I was not able to reschedule these appointments. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. I recently scheduled an appointment online. Privacy Policy. Not only did the measure and then make my glasses incorrectly. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF Follow-up service (e.g., frame adjustments, repairs, cleanings). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. May I use my FSA card at Visionworks? It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. Conclusion. and our Refund is issued based on the value of the merchandise returned. Can you get your money back on prescription glasses? Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism Yes Visionworks puts customer satisfaction first. What an inept lab and company. We value your privacy. Initially they were unable to figure out what to do with my insurance since it's tri care through the military. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. Every purchase . You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. Please also share your experience in the comments section so that other customers can benefit. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Read full return policy. Again there was no coordination between the two visits and the doctors. NBA Store Returns PolicyWhat Items Are Refundable? Our content is intended to be used for general information purposes only. Everyone was friendly. Allen H & Jill Y. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. are you sure you didn't pick them up. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. Nothing until they were actually ready to serve us. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. Returns - hdvisionworks.com Don't order from Visionworks if you must have the glasses in a timely manner. The past three years I have made all of my vision purchases with Visionworks. and one set of reading glasses (cost me $294.00). I feel this company will not last long as their reputation and history is awful. Please fill in the requested information on our product return form, and carefully follow the instructions for return. I want the glasses I have chosen and I want my money refunded at this point. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. The 2 weeks came and went, I never heard anything, so I called after 3 weeks. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away!
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